We strive to process and ship all orders as quickly as possible. Orders are typically processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation message along with tracking details (if available).
Delivery times may vary depending on your location and the shipping method selected at checkout. Please note that delays may occur during peak seasons or due to unforeseen circumstances.
Shipping Charges
Free delivery is available to all UK mainland addresses.
For orders to the Scottish Highlands and Channel Islands, additional shipping fees may apply. If applicable, we will contact you to confirm any surcharge before processing your order.
Shipping costs (if any) are calculated at checkout based on your location and order size. Any applicable fees will be clearly displayed before you complete your purchase.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or exchange within 14 days of receiving your item.
To be eligible for a return:
- The item must be unused and in its original condition
- All original packaging and tags must be included
- Proof of purchase is required
Please note that certain items (such as sale items, customized products, or personal-use items) may not be eligible for return.
Return Process
To initiate a return, please contact us at: zamoraylondon1@gmail.com
Include your order details in the email. Once your request is approved, you will receive instructions on how to return your item.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, your refund will be processed to your original payment method within 5–7 working days.
If you have any questions about shipping or returns, feel free to contact us, we’re here to help!